SERVICE DESK TECHNICIAN
Company: Allied Mineral Products
Location: Columbus
Posted on: October 18, 2024
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Job Description:
Service Desk TechnicianAllied Mineral Products is a leading
manufacturer of monolithic refractories worldwide and we are
seeking a qualified Service Desk Technician for our headquarters in
Columbus, Ohio. The Service Desk Technician is required to support
the global business and as such will need to be fluent in the use
of the English language and possess exceptional communication
skills both verbally and in written form.The role is responsible
for the day-to-day support, coordination and escalation of mission
critical IT systems including VMWare ESX, Hyper-V, O365, MS Windows
2012/2019, MS SQL 2017 and Linux based operating systems. Primary
duties include Active Directory user management, network support,
and maintenance of all client operating systems. Additionally,
under both the direction of the System Administrators and LVL 2
System Analysts, the Service Desk Technician is responsible for
maintaining all system hardware ensuring that the latest firmware
is being run and client data is being backed up into OneDrive.Key
Duties:Ensure all company systems, applications and core
architecture are available 24/7/365, and always escalate issues in
a prompt manner.Drive company standards within the client
engineering space ensuring that all machines are identified,
controlled and are running the latest firmware and patches.Ensure
user satisfaction through meticulous management of user issues, and
thorough and complete communications.Carefully follow processes and
standards to ensure maximum user uptime.Review issues/tickets for
patterns and make recommendations on change to
leadership.Administration of client machines ensuring that company
standards are always followed and that company policies are
strictly adhered to.Stay current and up to date with all system
information, changes and updates.Ensure that Incident Management,
Change Control and Asset Management processes are always
followed.Ensure tapes and/or media are always available to ensure
system backups are conducted per schedule.Train users on complex
topics, make presentations to the wider team, and interact
positively with upper management.Assist peers to bring swift
resolution to ongoing incidents.Work under the direction of the
System administrators to deliver key projects to the
company.Qualifications:A Bachelor of Science degree in Computer
Science or related field, or equivalent work experience
desired.Must have or be willing to get the following
certifications: Comp TIA Network +, Comp TIA A+.A minimum of 2
years' experience with Windows System Administration is
desired.Working knowledge of ITIL/ITSM, including processes
surrounding Asset and Config Management, Change Control, Knowledge
Management, Incident Management helpful.Must have strong
interpersonal, written and verbal communication skills.Must be
assertive and able to work independently.Must be willing to work
unusual hours when needed.Must be dependable and punctual.Allied
Mineral Products offers competitive wages, health, dental, STD,
LTD, ESOP retirement plan and profit sharing. Passing a drug screen
is required prior to starting work should an offer be made.Allied
Mineral Products Holding, Inc. is an Equal Opportunity
Employer/Veterans/Disabled.
Keywords: Allied Mineral Products, East Lake , SERVICE DESK TECHNICIAN, Professions , Columbus, Florida
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